Privacy Policy
Last updated: May 13, 2026
Who we are
CAW Safeguard is an internal emergency notification system operated by Central Alabama Water (CAW) for the benefit of CAW employees. It is not a public-facing product and is not offered to consumers.
Information we collect
When you create a CAW Safeguard account we collect:
- Your full name and CAW work email address
- Your department
- Your mobile phone number (for SMS and voice alerts)
- Your notification preferences (email, SMS, voice — each can be toggled independently)
- Consent metadata: the exact disclosure text you agreed to, the timestamp, and the IP address and browser user-agent at the moment you opted in. This is kept solely as a TCPA audit record.
How we use it
Your information is used only to deliver emergency notifications, drills, and safety advisories from CAW administrators to CAW employees, and to maintain a record of opt-in consent.
We do not sell or share your data
Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing or promotional purposes, and are never sold. We share data only with the service providers required to deliver the notifications themselves (e.g. our SMS, voice, and email carriers), and only to the extent necessary to send messages you have opted in to receive.
Retention
We retain account and consent records for as long as you remain a CAW employee with an active CAW Safeguard account. When your account is removed, your profile is deleted; consent records may be retained in backups for a reasonable period for audit purposes.
Your choices
- You can disable any notification channel (SMS, voice, email) at any time from your profile settings.
- You can opt out of SMS at any time by replying STOP to any text message from CAW Safeguard.
- To delete your account or have your data removed, contact CAW IT support.
SMS-specific terms
Details of the SMS program — message types, frequency, opt-out, and help instructions — are described in the SMS Messaging Terms.
Contact
Questions about this policy? Contact CAW IT support at businessops@caw-al.gov.